Guy who doesn’t know how to turn off his mom’s laptop calls Dell tech support and freaks out.
Duration : 0:4:22
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“I need to turn …
“I need to turn this off before it starts a fire or something”
LMFAO
Bottom line is the …
Bottom line is the rep could have emphasized and stated that it is policy to follow procedure to protect the customer and the company. Could have simply said OK I can help but but I need to verify information first before we can continue. To let him vent is one thing but to allow him to vent THAT much. Not on my phone.
read it again so …
read it again so you would understand. I think you misunderstood the statement.
its a protocol, the …
its a protocol, the agent is binded with the rules and regulations that make up the company’s law. It may be harsh but still law is law and no one is above it. You dont follow the rules constitute a violation. As an agent you have to follow because you had yourself binded by such.
the more they wont …
the more they wont ask me more question??? that doesnt make sense and i don’t think you understand me at all.
That caller is a …
That caller is a typical dumbass yank, fooking prick, no wonder there getting there kicked in Afghanistan, mofo cu$ts.
we actually do this …
we actually do this, we give warning until the 3rd time the customer keep on saying profanity words we just disconnect the call.
dell tech just dont …
dell tech just dont ask question for the sake of asking question. The more customer show indecent behavior the more they will ask you more question till you hang-up. Arrogance wont solve the problem.
no we usually just …
no we usually just annex them haha
i understand that i …
i understand that i guess. but in this case when the answer takes less than 10 seconds to say, shouldnt a person just use their own discretion?
I would never have …
I would never have let the guy swear at me. I would have warned him once that if he continued the profanity I would have to hang up. Staying on the line while he gets angrier and angrier only frustrates the tech and the customer.
@papab1991 He needs …
@papab1991 He needs verification because when a customer calls in, most (if not all) support techs have to track ALL calls… even if we don’t know who’s calling in. Legitimate companies keep detailed records and this is the reason – they have to verify they are actually helping people, and the only way to do that is to track the call, or take notes on the call.
those annoying …
those annoying techs. why doesnt he just say hold the power button???dont need to go through all this verification bullcrap
yea dude but one …
yea dude but one time my comp wouldnt turn off, i even unplugged it. haha creepy stuff
all i understand is …
all i understand is the word fuck. wow, is this how american deal with other people? so scary, hillarious and definitely very very uncivilized.
Guy needs to finish …
Guy needs to finish high school first! Hahahahaha go to dumbass
You hold the power …
You hold the power button down…not hard! Dumbass poor people with education have no bussiness owning a computer in the first place! haha
DO YOU KNOW WHAT A …
DO YOU KNOW WHAT A HUMAN IS?
Yes sir I do uh-
this loser doesnt …
this loser doesnt had the slightest common sense how to turn a pc of. lol. LOSERRRRRRRRRRRRRRRRRRRRRRR!!!
HAHahha this was …
HAHahha this was hilariouss
Agent should call …
Agent should call immediately his coach, to manage that call. Is not his fault, thats a company requirement verify all info on the account.
Poor people….. I …
Poor people….. I was working on tech support before and those calls were so funny experiences when they get angry ooohhh sweet hahahaha XD
god if any of you …
god if any of you knew roj you would understand how amazing this is
also if youve ever worked in a call center calls like this make your day
Dell & HP Technical …
Dell & HP Technical Support in India are so ANNOYING. ? I have 8years of I.T. experience and I know way more about computers than those Curry eating who read everything off a cue card.
Gotta hand it to …
Gotta hand it to the tech rep.. he kept his cool… LOL